017687 73607
Council Office Opening Hours: Mon-Fri: 9.30am to 1.00pm
Keswick Town Council

Accessibility statement for Keswick Town Council

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This accessibility statement applies to https://keswicktowncouncil.gov.uk/

This website is run by Keswick Town Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page

 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

email lynda@keswicktowncouncil.gov.uk

call 017687 73607

We’ll consider your request and get back to you in 7 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Lynda Walker, Town Clerk, by phone: 017687 73607, or by email: office@keswicktowncouncil.gov.uk

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

https://keswicktowncouncil.gov.uk/contact-us/.

 

Technical information about this website’s accessibility

Keswick Town Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

 

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

 

Preparation of this accessibility statement

This statement was prepared on October 5th 2020. It was last reviewed on October 5th 2020.

This website was last tested on October 5th 2020. The test was carried out by Keswick Computer Services.

We used this approach to deciding on a sample of pages to test: most used pages, plus a random selection from the sitemap.